AI solutions
AI Integration
EFORWEB adds AI capabilities such as chat assistants (chatbots) to websites and to organisations’ on-premises or cloud-based software. The aim is to answer your customers and employees faster and reduce repetitive work, without compromising the security of your data.
AI integration means connecting an AI-based capability to your existing website or software instead of writing new software from scratch. The difference from pasting a ready-made chat bubble onto the site is that the assistant works with your content, your rules and your systems.
Scope
What can we do?
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Website chat assistant
Answers frequently asked questions based on the content on your site; suggests the form or WhatsApp when needed.
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Customer service assistant
Drafts emails and messages, classifies requests and routes them to the right person.
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Internal knowledge assistant
Searches the company’s documents (procedures, catalogues, technical documents) and answers with sources.
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Document and form automation
Extracts information from incoming documents, pre-fills forms and transfers records into the system.
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AI features for existing software
Adds summarising, suggestions or classification to order, appointment, CRM and accounting software or to software built specifically for your company.
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Multichannel assistant
Uses the same assistant across the website, WhatsApp, email and phone.
Choosing a model
On-premises or cloud?
The AI model is chosen according to where your data will be processed. Cloud-based models offer a quick start and high quality; where sensitive data must not leave the company, models running in-house (on-premises) can be preferred. Your type of data, your budget and the quality you expect decide together. In the cloud we work with Anthropic, Google and OpenAI models. If suitable hardware is available, we can run open-source models on your company’s own server; this option lowers usage costs and keeps the data inside the company.
| Approach | Advantage | Points to watch |
|---|---|---|
| Cloud-based | Quick setup, high quality, easy maintenance | Data is processed on the provider’s servers; the contract and KVKK conditions should be reviewed |
| On-premises (in-house) | Data does not leave the organisation | Hardware and setup costs; quality and speed depend on the model |
| Hybrid | Sensitive data stays local, general tasks run in the cloud | More complex setup |
Process
How do we proceed?
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Needs and data analysis
We determine which work you want to speed up and which data will be used.
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Scope and security decisions
Which data goes to the model, who sees what and KVKK matters are clarified in writing.
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Prototype
A trial is run in a small area and measured with real questions.
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Integration and testing
It is connected to your site or software; wrong-answer scenarios are tested.
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Launch and training
Your team learns how to manage and update the assistant.
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Monitoring and improvement
Answer quality and usage are reported; the assistant is improved regularly.
Reliability, KVKK, related services
How reliable are AI answers?
AI models can sometimes give wrong or made-up answers. That is why we limit the assistant to content you have approved, set it up to say so and hand over to a person when it is unsure, and test answer quality regularly. On critical topics such as law, health and prices, we recommend that a person has the final say.
Personal data and KVKK
If the assistant processes customer or employee data, information obligations, data processing and transfers abroad need to be assessed separately under KVKK (Türkiye’s personal data protection law). During setup we specify in writing which data goes to the model, where it is stored and who has access. This information does not replace legal advice; we recommend a final check with your lawyer.
How it relates to web development and AI consulting
If you need a new system built, our web development service is the right fit; if you want to add an AI capability to an existing system, this service is. If you first want to clarify where the benefit will be, you can start with AI consulting.
FAQ
Frequently asked questions
If you can’t find the answer to your question, call us or message us on WhatsApp.
How long does it take to set up a chatbot?
It depends on the scope. A website assistant is usually set up within 2 weeks at most; for solutions connected to internal systems, it can take longer because of the analysis and security steps.
Does the assistant answer only with the information on my site?
Yes, if you wish. We can limit the assistant to content you have approved; this reduces the risk of wrong answers.
Can it be integrated into our existing software?
Usually yes, if the software has an API or a data transfer method. In the analysis phase we clarify whether the integration is possible and what it will cost.
Does an AI assistant help SEO?
It does not raise rankings directly. By answering visitors quickly it can increase the number of forms, messages and appointments; it needs to be set up so that it does not hurt page speed.
How is the fee determined?
At the start we determine the scope and the estimated time and give a fixed project price accordingly; we have no standard package prices.
Let’s talk about your project: call us on +90 324 325 99 33 or fill in the contact form. We can also meet face to face at our office in Yenişehir, Mersin.